* What is the Return Policy?
Accept a reasoned return policy. We accept returns when our products have their own quality problems. Regular products and customized products do not accept unreasonable returns.
* What are the Shipping Options?
You can directly choose the logistics method that Ali cooperates with directly by ordering products. Please contact us for customized shipping methods.
* What do I need to pay attention to when personalizing design?
You need to provide a clear picture or file (ai, ps, dwg), and we will provide design services for free. For customized products,you also need to provide the Pantone color card number, flag size, and practice information of the product.
* What do I do if I Never Received My Products?
You will receive the goods under normal circumstances. The reasons for the failure to receive the goods may be: 1. The product was detained by the customs because of the changes in the national border inspection policy. 2. The product has not been sent out,please confirm whether we have contacted you that the product is in stock.
* How do I Make Sure I Order the Right Size?
The flag products are finished by hand sewing, and each product will have flexibility. Therefore, it is normal for the size of the flag to have a deviation of 1-2cm.
* Where are You Located?
Junmei Flags is located in Yiwu, Zhejiang, China
* what should I do if the goods are damaged in the transportation process after receiving the good?
Please provide a picture of the damaged goods, and we will contact the carrier for corresponding compensation.