1.Q:Are you a factory or trading company?
A: We are a factory, we have rich experience for manufacturing more than 20 years.
2.Q:Where is your factory located? How can I visit there?
A: Our factory is located in Weihai city,Shandong Province,China. It is about 1 hour from Weihai Dashuibo International Airport, We can pick you up if you need, welcome to visit our factory.
3.Q:What is the material for your products?
A: The material is medical grade PVC, TPE, TPEE, PC, etc.
4.Q:Can you make samples?
A: Yes, we can offer free samples, even if it is a special OEM products. Please contact our sales team and present your demand, our engineering team will also assist, so as to help you get what needed.
5.Q:How does your factory do as quality control?
A: We are manufacturer of our raw materials, parts, and conjunctions, we have full control on each and every procedure of manufacturing, also have inspectors before packing, make sure we are totally comply to the manufacturing standards.
6.Q: What's your after-sale policy?
A: If any quality problem occurred, we will take full responsibility to compensate the customers. We have a complete sequence of Customer Feedback & Complaint Management System, any problems occured will be handled by specific customer service team, and will be resolved fast and satisfying.
7.Q:Which way of payment do you accept?
A: We accept Payment of T/T, Western Union, L/C, DP, and so on.
8. Q:Can I be your sole representative in my country?
A: Yes, we are open to all portential way of cooperation, as well as it can bring profits to both of us. Honest partners are always welcomed, and we would be glad to offer favourable policies and any assisstance to our customer of long-term cooperation.
9.Q:What if I have other probelms?
A: Please kindly consult with our sales team by sending an inquiry or private msg via Chattings. Our sales team are composed of dozens of profesional and experienced people whose average experience in the medical field is over 4 year.