FAQ Q: 1. Can I have a sample order? A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable. Q: 2. What is the lead time? A: Sample needs 3-5 days, mass production time needs 15-20days.(depends on quantity) Q: 3. Do you have any MOQ limit? A: Our MOQ EXW is 1 pc for sample; MOQ FOB is 100pcs.(Depends on different type battery/battery pack) Q: 4. How do you ship the goods and how long does it take arrive? A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 5-7 days to arrive. Q: 5. How to proceed the order when customer order products? A: Inquiry-Confirmation-Send Proforma Invoice-Customer make payment-Arrange production-ship the goods to customers-Confirmation-Finish. Q: 6. How to make this payment? A: TT, Paypal, Western Union. Q: 7. Do you offer guarantee for the products? A: Yes, we offer one year guarantee for the products. Q: 8. Do you accept OEM/ODM? A: Yes, it’s available.