Q2: What kinds of Cups do you offer? --- We produce a variety of plastic cups, no matter what kind of plastic cups you are looking for, please feel free to contact us, we will spare no effort to assist you.
Q3: Can I have my own logo on the products?
--- Yes, we can add your logo on the product, but you need to provide us with the logo design file and pay the possible cost of making the logo.
Q4: Can you offer samples to me before I place an order?
--- Of course, we can provide 1-3 pcs free samples, but you guys pay for the shipping fee.
For customized products, you guys also need to pay the possible cost of making logo before making samples.
Q5: How long does it take your factory to make samples?
--- For non-customized products, usually, 3-7 workdays, for customized products, about 10-15 workdays or more, it depends on the products.
Q6: What payment methods do you accept?
--- We only accept T/T(Bank transfer) and Alibaba Credit Insurance.
Q7: Is there a minimum order quantity requirement?
--- There will be a minimum order quantity requirement for some products, but some not, please feel free to reach out to us.
Q8: What's your lead time for bulk order?
--- It depends on the products, usually, it is about two to three weeks, for peak production, maybe longer, during this period,
if you can confirm us the order details early, then we can ship out the order early.
Q9: How will you deliver my goods to me?
---Usually, the order will be shipped out by Express or by air or by sea. Before the shipment, we will consult different
forwarders to compare the shipping cost and transport time, then we will choose the one, whose quote is cost-effective to save your money and time. Surely, if you have your own forwarder, then we also can ship the products to your forwarder warehouse directly.
Q10: How do you control the quality of your products?
--- We understand your worries, but in our factory, you can put your worries away. We cherish every customer, we pay high attention to every order quality. So we have a perfect quality control system.
Rigorous Raw Materials Supplier Selection: We partner with reputable raw material suppliers known for their commitment to quality, ensuring that the raw materials used in our products meet the higher industry standards.
In-house Testing Facilities: Our advanced in-house testing facilities enable us to conduct thorough checks on materials, components, and finished products. We leave no room for compromise when it comes to quality assurance.
Stringent Manufacturing Processes: Our production lines are designed with strict adherence to standardized procedures, minimizing the risk of defects and ensuring consistent product quality.
Skilled Workforce: Our experienced and well-trained workforce plays a crucial role in maintaining quality. Each team member is committed to upholding the highest standards in their respective roles.
Continuous Process Monitoring: Throughout the production cycle, our dedicated team monitors and reviews every stage to identify and address any potential issues promptly.
Product Performance Testing: Our products undergo comprehensive performance testing to verify their functionality, durability, and adherence to technical specifications.
Compliance with Industry Standards: We strictly adhere to relevant industry standards and regulations, ensuring that our products meet safety and performance requirements. At Bluekatty, we take immense pride in our unwavering commitment to product quality.
Rest assured, when you choose our products, you are choosing the pinnacle of quality in the industry.
Q11: Do you provide packaging services?
--- Yes, we offer, if you need gift box packing, please talk with us before placing order to avoid unnecessary trouble.
Q12: What happens if my order arrives damaged?
--- We will use stronger cartons and wrap strips to protect the products, if unfortunately, the carton is damaged when it arrives, please take more photos and videos in the face of the courier, and contact us ASAP. Then we will arrange compensation for you.
Q13: Still have questions?
--- If you still have questions, Please reach out to me immediately, I will get back to you soon.