1) Can we get your sample before placing order? Yes, of course! Random sample from stock, free of charge, only freight collected.
If you want custom sample with your artwork, please send us inquiry, we will give you the offer and provide you 10--30pcs or more aluminum tubes for testing.
2) What's your MOQ? Can we do less quantity?General MOQ is 30,000 per item for mass production. We can produce
smaller quantity (10000pcs) when we have other orders, welcome your enquiry to talk detailed.
3) What is the lead time?For random sample tube, normally 1-3 working days.
For custom sample tube, normally 10-15 working days.
For mass order, normally 25-35 natural days based on quantity.
4) What is your payment term?T/T, 30% deposit, 70% balance before delivery. Or Paypal, western union, Alipay....etc.
5) What is your shipping way?FOB, EX-Works, CFR, CIF, DDU, We can arrange shipment for you by sea, by rail, by air, or by courier.
6) How do you control the quality?
100% inspection during production and random inspection before delivery. Our factory are ISO certified, quality standard is BS2006 China standard.
7) How do you deal with complaints if any complains?Please help to offer detailed descriptions of quality problem found with statistics and pictures at earliest time.
We will submit to our QC department timely for analysis and discussion.
We promise to deal with it actively and give response within 48 working hours.
We will be responsible for the quality problem if we confirm it comes from our production, but we don’t have any complains in near 5years.
8) We hereby solemnly promise that if the product does not meet the customer's requirements, we will definitely re-produce new batch!