Q1. How to get the most suitable machines if the buyers are not familiar with them? You can tell us the material you will engrave or cut. It will be better if you have some pictures or working videos. We’ll recommend the best model according to our years of experience.
Q2. How about the guarantee and after-sale service? (1) 2- year warranty for the whole machine. (2) Technical support by video, manual, pictures or online. (3) Engineers available to serve customers overseas as long as the buyers can afford the service charge.
Q3. How long is the delivery time? It generally takes 3-5 days if regular models. For some regular models, there is stcok, so it can delivery in 1-2 days. For non-standard machines, we need to customize them and it will take about 7-10 days or longer time.
Q4. How will deliver the machines? The machines can be delivered by sea, air , express (DHL, TNT, Fedex,UPS) or railway.
Q5. Can you supply door to door service? For some countries, we can supply door to door services. Please inform your house address and confirm with the sales.