Q:Are you a manufacturer ?Where is it?Can I visit you?
A:Yes,we are manufacturer specializing in various pliers and hand tools since 2003 and located in Jiangxi,China
And you are warmly welcome to visit us. Please inform US in advance, so that we could arrange everything for you
Q:It's our first business, how do you ensure my quality ?
A:1: We will send you sample and good quality will speaks for itself!
2:Before the bulk order, we can provide pre-production samples according to your demands. During production, you are welcome to check by video at any time, or a third-party inspection agency to inspect the goods before shipment.
3: If there is indeed a normal defective rate of product after our successful cooperation, we will arrange the same amount of high quality products to try our best to reduce your money loss and deadline risk.
Q:Do you offer free sample?
A:Normally ,sample will be charged (but we will refund the sample charge when you place bulk order>1000 pieces).For some stock items, we can offer free sample to regular customers,and the freight should be on customer's side
Q:Do you accept OEM/ODM and get sample to test?
A:Yes ,OEM&ODM are acceptable(Logo,color,package,shape can be customized).The OEM sample is about 2-4 weeks
Q:What's your MOQ
A:Our regular MOQ is 100 pieces, but for some stock items, small MOQ is available
MOQ for customized logo on handle is 1000 pcs
MOQ for customized color is 2000-5000 pcs
MOQ for customized blister card is 1000 pcs
MOQ for customized box is 2000-5000 pcs
Q: What kind of package do you have?
A: We offer blister card, Opp bag,brown box,white box,safety cap,multi-color box and so on, customized package is available
Q:What's your payment term
A:Payment <=1000 USD, 100% in advance, Payment>1000 USD,50% deposit in advance,50% balance before shipment
Q:How long is your delivery time?
A: The general delivery time is 20-60 days after receiving your order confirmation. Another, if we have the goods in stock, it will only take 2-5 days.
Q:Do you have after-sales service
A:We always hope to establish stable and long-term relationships with customers,so we will spare no effort to offer service in every stage of business