Can I get a physical sample before placing order? * Yes,you can place a sample order or you can order one of our stock for quality checking; Can I see a sample before production? * Yes, we will send you digital file for approval; You also can get a physical sample after deposit; Can I get free sample? * Yes, sample cost will be refunded from bulk order;
Lead Time
I have urgent order, can factory help us? * If color are from our color range, we can get order ready(below 100pcs) within two weeks; I need customized color,how much more time going to take? * For any yarn color we need dying to match,general we need additional 7 days on top of standard leadtime; How long it will take for shipping time? * We use express such as DHL FEDEX, generally it take 3~7 days door to door;
Design
I have my own design, can factory help us? * Yes,we can use your design apply to our size/pattern set-up; I don't have design template,can I get one from factory? * Yes,please contact us online; Can factory help us as we just have design idea? * Yes,you can send us hand drawing or simply just describ by email;
Quality
How can I trust factory for material quality? * We have in-house test lab,standard we set up are higher than market; For example, our color fastness to sunlight is 4.5,which market standard is 3; Years development, our material can hand extreme situations, such as Australia UV, USA California Proposition 65; Can I get customized trims? * We can help you with brand labeling things, but for core parts such as zipper,button, we don't offer custom design; Can I use nominated supplier for material supply? * Yes, we can help you with lab test; But we don't take responsibility if any quality issue
Payment
What's factory payment term? * 60% deposit before production after design confirm, 40% before shipping after quality checking; Can I get refund if I want to cancel order? * Depends on production stage, you can get partial refund after production start;