Q1. What's your main products? A1: Solar energy system like solar inverter, energy storage battery, energy management system, etc.
Q2: Can you accept OEM, ODM service?
A2: Yes, OEM & ODM is acceptable.
Q3: Can I install this solar energy system myself?
A3: Considering to the safety concerns, we highly recommend to get the help of a professional installer / certified
electrician.You may plan on potential costs associated with this as well.
Q4: What kinds of certificates do you have?
A4: EN50549-1, IEC 62109-1&-2, IEC 61000-6-1&-3, VDE4105, CEI 0-21, G98&G99, UTE C15-712-120107, etc.
Q5: What's your deliery term?
A5: Accept Delivery Terms: EXW, FOB, CFR, CIF, etc.
Q6: How's your delivery time?
A6: Sample order: 1-3 days after receipt of the full payment. Stock order: 3-7 days after receipt of the full payment. OEM order:
12-30 days after receipt of the deposit.
Q7: What's your shipping way? and how much does shipping cost?
A7: DHL, UPS , EMS, FedEx, TNT, Air freight, Railway, Sea shipping. Shipping is calculated according to the different
countries.You can contact us, we will try to find a suitable and economic way for you.
Q8: Where do you ship from?
A8: We can ship from our factory directly in China, or ship from our warehouse in Germany.
Q9: How long of the warranty for your products?
A9: Our solar on/off grid hybrid inverter is 5 years, solar off grid inverter is 1 year, our battery pack is 10 years.
Q10: What's your return policy?
A10: We try and keep returns simple and easy. If something arrives damaged, we'll cover all of the costs to get you a properly
working product. But firstly if there is any problems of our products, please contact us and we have 24-hour online after-sales
customer service to solve problems for you.