Q: How about the warranty? What you will do if the inverter in problem during 1 or 2 years? If refund should i return the goods?
A: The inverters are of 2 years warranty, during the warranty we offer you free replacements for parts,no need to send back to china. The warranty period has expired , we will offer support but you need to pay for the parts component cost.
Q: How long the delivery time if i order? How soon can you send out the goods?
A: Some of the inverters in stock, and to make new inverters take 1-2 weeks time, ODM OEM take 4-5 weeks time for customization.
Q: What happen if I meet problem during instalation? Will you support and how?
A: Yes that we are 24hours online to help, pls contact us by email or other way should anything need help,no matter technical service or after sale service.
Q: Does your company also provide other solar products except Pure Sine Wave Inverter?
A: Yes, we also provide other solar products, like Lead-acid and lithium batteries, Tier one solar panel, Hybrid/off grid solar inverter, on grid inverter, Complete solar system.
Q: What certificates do you have for your products? Can you provide sample for testing?
A: Sure, please kindly contact us and we will provide sample for you. Our products have acquired ISO9001, CE, EMC, UL, LVD certificates, which is able to satisfy most country’s importing requirements.
Q: How do you ship the goods and how long does it take?
A: Usually by EXW, DDU, DDP, FOB,CIF, DAP. It usually takes 5-10days to arrive. By air, by sea are also acceptable DHL, UPS,FEDEX,TNT., etc. All terms are available.