1. How can I get the price?-Please send us an inquiry. We will answer you as soon as possible. Once we have exchanged formalities we would discuss with you the products and price in detail via mail or phone.
2. Can I buy samples?\t-Yes. Please feel free to contact us. In detail, we do not offer the same product more then once. Every haandknotted carpet can be slightly different due to the nature of being handknotted and under the influence of the knotter himself.
3. What is your lead time?\t-It depends on the order quantity and the season you place the order.
4. Do you offer individual designs?\t-We only offer carpets that are in stock. We do not manufacture or order products for you from other companies or manufacturers.
5. Can I order a specfic product multiple times?\t
-No, because each carpet is handmade, the designs vary slightly. However, if you order from a category, such as carpets with a Bidjar design, we will provide you with a selection of carpets with the Bidjar pattern.
6. How can we be sure that we will receive the products shown in the pictures if you say each carpet is unique?\t
-Each order will be thoroughly discussed with the customer. The number of carpets and their designs will be specifically addressed. The customer will always be shown pictures of a bundle that he must agree to buy.
7. Do you provide design recommendations for real estate businesses?\t-Yes, if you provide us with pictures of your real estate, we can prepare a selection of carpets to match the interior. More will be discussed.
8. Do you provide the option for online meetings in your store?
-Yes, we can showcase our products during an online meeting and select products by hand.
9. Are all your sold carpets handknotted?\t
-Yes, all of our carpets are hand-knotted, with a range from low to high knot density.
10. What materials are used for your carpets?\t
-For our hand-knotted carpets, only the highest quality materials are used. Depending on the carpet, these may include cotton, wool, virgin wool, and natural silk from silkworms.
11. Do you offer machine made carpets?
-We offer machine-made carpets exclusively on our website and in our carpet stores. We do not sell them on Alibaba.
12. Do you offer carpets made from viscose, bamboo silk, or other synthetic fibers?\t
-We do not offer on Alibaba any carpets with synthetic fibres.
13. Do you sell carpets based on commission?\t
-No.
14. Do the qualities differentiate on a product?\t
-The sample photos we provide of our products are selected from our wide range of offerings. We have carpets with low knot density per square meter up to high knot density around X per square meter. Once you have submitted a request to us, we will discuss your requirements and provide you with the best matching carpets in terms of knot density and price.
15. Why are there different pictures on one product?\t
-Each product displayed on our site represents a sample from a product category. Once you submit a request specifying the type of product you're interested in, we will personally discuss and arrange for you a selection of carpets that match your requirements.