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Question | Answer |
Q1. Are you a trading company or a factory? | A: Factory, we are a factory with more than ten years of experience. |
Q2. Do you provide OEM/ODM service? | A: Yes, we welcome OEM/ODM orders. |
Q3. What's the payment term? | A: We normally accept 30% deposit via T/T or PayPal in advance, with the remaining 70% balance due before shipment after goods inspection. |
Q4. What is the lead time for customized products? | A: Mold opening time: 10-15 days, sample preparation time: 2-3 days, delivery time: 5-7 days. |
Q5. Can we request a sample to verify the quality? | A: Yes, of course. We offer FREE samples, with shipping and taxes paid by the buyer. |
Q6. Is it possible to have our logo on the product? | A: Yes, simply send us your logo design in AI, PSD, or CDR format. |
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