1. How to place an order?If the page shows goods ready to go, you can buy it directly. If some goods need to be double confirm the model, accessories or customized, we will send you proforma invoice after confirm with you. Then you can pay through Alibaba Trade Assurance or T/T. After that we will arrange the shipment once goods are ready.
2. What's the minimum order quantity?
For different product will have different MOQ, you can check it on the product page. If you need special support, please feel free to contact us.
3. What's the delivery time?
Generally package can be shipped within 24 hours when goods in stock. Depends on the product quantity or customized, delivery time will be 7 to 30 days.
4. How to ship the order?
We accept multiple trading terms. Depends on the order's quantity, total weight and CBM, we provide sea shipment, air shipment or express service. We works with many reliable shipping agents that can also provide door to door delivery including documents, tax and customer clearance service.
5. Do you provide warranty period?
Yes, for most products the warranty is 12 months, some products we provide 18 to 24 months warranty.
6. How you help you for installation?
We provide clear and intelligible online technical support. User manual/ Quick User Guide/ Operation instruction as well as installation pictures and videos will be provide.
7. If I meet problem after the warranty period, how can I get support?
Please feel free to contact us if you need any support. We will provide technical support to help you solve the problem. Spare parts and consumables are also available.