Q: Are you a manufacturer or a trader
A: We are a manufacturer and can also provide OEM and ODM services. We can add a logo on the startup screen for free, with a minimum order quantity.
Q: What logistics can you use?
A: We can use platform logistics and offline freight forwarding logistics (DHL, FEDEX, UPS, sea freight, air freight, land transportation, express delivery). If you have your own freight forwarding agent in China, we can also deliver the goods to your freight forwarding agent.
Q: Can I obtain samples? How long can we ship it? What is the minimum order quantity?
A: We provide samples, but this requires you to pay a fee. We will ship within 15 days after receiving full payment. We usually have stock available, with a minimum order quantity of 1 piece.
Q: What is your after-sales service like? How long is the warranty period? What if I don't know how to operate the product?
A: If there are any issues with the received goods, you can contact our customer service personnel. We are available 24 hours a day and will provide you with the most suitable solution. We have a one-year warranty period. And we can provide you with product usage videos and instructions. If you still don't understand, you can directly contact our customer service personnel, and we will explain it to you directly.
Q: How is your factory doing in terms of quality control?
A: We have a strict quality inspection department. In order to ensure that you can purchase high-quality machines, our engineers will carefully inspect and test the machines before we send the goods, and shoot product videos for you before we can ship them to you.