Q: Are you Manufactory or trading company? A:We are the factory for high quality stainless steel product.our products items included cutlery set,tea spoon,straw,chopsticks and kitchenware and so on.
Q:Could you provide free sample?how to arrange those
A:Yes,Sample is acceptable.one pcs/item are free for you, shipping cost would be taken by your side.you can contact with our sales to arrange those
Q:Can you do the customized service? And What’s Information we should offer To do that.
A:To add the logo,we have lasering craft, silk screen craft, print and various craft to add the logo on the product For making customized shape,that is workable for us also You can share the PDF file with our sales to discuss that.
Q:Is it possible to buy it with other combination as I like?
A:Yeap,the stuff can be combinated as you like.color also can be mixed
Q:How about the leading time?
A:For stock items it will be finished within 3-5 working days.
For bulk order,normally 7-15days, it depends on the order quantity and requirement.
For Customized Products,normallly,it is 40-55 days which should be counted from the
per-production sample be confirmed PS: Different Period ,the leading time will be little different. talking with us to get more
clear leading time.
Q:Is it safe to wash it by Dishwasher.
A:Yeap,it is safe. For the titanium color products,it is very durable to wash it by dishwasher. For the Spray Paintting Color Products,The color will be easy to peel off to use Dishwasher
Q:What’s the package for product.Customized package is it possible? anything i should share with?
A:Normally,our package is 1 pcs into 1poly bag. We also can provide the box package and pouch bag as you need For customized package.Our MOQ is 1000boxes for paper box.and we should get your AI or pdf about packing design and boxes size to check.
Q:Do you have any guarantee for those incorrect or damage items?
A:Yes,if you get it with above situation, you can share those details with our sales,we will check those and give
you the solution
PS:during transportation and production,the product has some scratches that is belong to normal situation