Q1: What is Ten-print's warranty policy? A: Our products come with an 18-month warranty
from the date of delivery for the color laser toner
cartridges. We promise a 1:1 replacement or refund
for any quality issues resulting from our
manufacturing process or packaging.
Q2: How do you ensure product quality?
A: Quality is our top priority at Ten-print. Each
production step is carefully
monitored by our Quality Control Team. Key
production stages undergo thorough inspections,
and all cartridges are rigorously tested before they
leave our facility to ensure they meet the high
standards.
Q3: What's your MOQ (minimum order quantity)?
A: We are flexible with order sizes to meet your
needs. Our minimum order quantity is just 1 unit,
making it easy for you to start working with us.
Q4: What are your shipping options?
A: We offer several shipping options including
express courier, air freight, sea freight and land
transportation. Please confirm your preference with
us.
Q5: Can you arrange packaging for my private brand?
A: Yes, we offer customized service to your private
label packaging for orders that meet the minimum
quantity requirements. Additionally, we provide
design services to help create unique and attractive
packaging for your brand.
Q6: What are your payment methods?
A: We have various payment methods, including T/T,
Western Union, Paypal etc. This is negotiable, please
confirm your preference with us.