Q1:How long does the order take? A:Sample order will be finished within 15 days and it will be delivered to customers about 5 days
by DHL or FEDEX,while normal order will be finished within 30-35 days after receiving payment.
Q2:What are my WARRANTY OPTIONS you sell?
A: Our factory provides a basic, standard warranty. Our basic warranty consists of the manufacturer’s standard warranty,which usually covers the motor(for range hood)for 3 years, parts for 1 years. Our best warranty extends the manufacturer’s warranty to 5 years on the motor and 3 years for parts.
Q3:Do you accept OEM or ODM orders?
A:Yes, Our R&D team will offer one stop service for you from original idea to finished product.
Q4:Are you offer sample for quality check before order ?
A:Yes , we provide free samples 1 or 2 pcs per model if you would like to pay for freight caused by shipment.
Q5: Are you a factory or trading company?
A: We are a professional factory for 17 years. our main products are gas hob,gas electric hob. and range hood and gas heater.
Q6: What payment terms?
A: T/T 30% deposit, 70% balance before loading or L/C.
Q7:How can I visit your factory?
A: Our factory is located in Zhongshan city, Guangdong, China, near to Guangzhou and Shenzhen Airport .You
are warmly welcomed to visit us! we will pick you up directly to our company.