1. Q: Are you a factory or a trading company?
We are a factory.
2. Q: Where is your factory located? How can I get there?
A: Our factory is located in Baiyun District, Guangzhou City, Guangdong Province, China, about 20 minutes away from Baiyun Airport
3. Q: Can I customize the product?
A: Yes, we can customize it according to your design and make your own brand logo. We can also customize the packaging to meet your requirements. We can also accept OEM orders.
4. Q: How do I get a price list?
A: Please email/telephone/fax us the price list, your favorite product name and your details (name, detailed address, telephone number, etc.),
We will send it to you as soon as possible.
5. Q: How to ship, what is the time of shipment?
Our products are available by sea, air and express. Which method is used is based on the weight and size of the package and considers the customer's requirements. Shipping: 20-40 days; Air transportation: 5-10 days; Express delivery: 3-6 days
6. Q: Can I use my freight forwarder to transport products for me?
Yes, if you have your own freight forwarder in Guangzhou, you can have your freight forwarder deliver the products for you. Then, you will not have to pay us the freight.
7. Q: What is the payment method?
A: T/T, deposit 50% before production and balance before delivery. We recommend that you transfer the full price in one lump sum. Because there are bank charges, if you make two transfers, it will be a lot of money.
9. Q: How do I place an order?
A: Please send your order to us by email or fax and we will confirm PI with you. We want to know the following information: delivery information-company name, detailed address, telephone/fax number, destination, mode of transportation; product information: product number, size, quantity, etc.