Q1: Do you offer free samples?
A: Yes, free samples are available, and we will work it out this way:
Firstly, you need to pay for the samples and freight, but the same amount of cost will be deducted when you make the order after confirmation of the samples.
Q2: What about the lead time?
A: We have a fast delivery. All items are in stock.
Sample order around 1-5days,
Bulk order around 5-10days.
OEM and ODM order around 15-25days.
Q3: What's your MOQ?
A: No MOQ limited.
Q4: What is your MOQ of sex toys customization?
A: 4.1. Silk-screen logo:500 pcs for one model, if can’t meet the MOQ , it is still available, but the unit price will be same as MOQ.
4.2. Custom normal packing box:100 pcs for one model
4.3. Logo sticker service:20 pcs for one model
4.4. Custom Instruction book: 200 pcs for one model
4.5. Custom sex toy color:500-1000pcs for one model
4.6. ODM:2000pcs for one model
Q5:Does your sex toys in stock?
A: Yes, all sex toys for ready to ship(RTS)
Q6:How can i pay?
A: We usually accpet payment by T/T ,Paypal,Western Union etc.
Besides, Alibaba Trade Assurance is also ok for us. just choose as your convenience.
Q7:what is your shipping method? and How long does the delivery take?
A: We usually ship by Express, Airplane, sea or special line.
For sample we usually send sample in 3 days when we receive your money, and you will receive in a week by international express(DHL/ Fedex/ UPS/ EMS...).
For Heavy goods shipping by sea/train/car, cheapest but slow.
Q8: Can you send products to Amazon warehouses?
A: Of course, we have so many Amazon heavy customers, we can help you stick the FBA and UPC barcode to the products, and we can meet everything you requirement.
Q9: What about your after-sale service?
A: We provide 12 months quality warranty.
Q10: How to deal with the defective items?
A: During the warranty, if there are any defective product, free new one will be offered in the next shipment or next order. Just take a video of the defective product.