1.
Q: Are you manufacture or trading company?
A: We are manufacture, has our own factory and welcome to visit our factory anytime.
1. You are manufacturer or trading company?
A: We are manufacturer, our price will be very competitive and we are flexible. Also we have great sales team providing
professional service.
2.
Q: Why should I trust you?
We are factory located in NINGBO, ZHEJIANG and support safe payment methods like Alibaba Trade Assurance, etc.
Q: Do you have to sign a confidentiality agreement?
A: Sunger pays high attention to intellectual property of both parties, so we will sign a confidentiality agreement to protect our
intellectual property. For your ODM/new items, we promise you that we will never show it in public or show it to other clients.
Q: Why should I choose you?
We are dedicated to helping our customers make business easy. Have a professional team that will make production, quality control,
shipping and many more which you no longer need to worry. All you have to do is sitting down and relax while we get the job done
for you.
3.
Q: Can I get a sample first?
A: Yes of course. You can always start with a sample first.
Q: CAN I HAVE A SAMPLE ORDER FOR LED LIGHT?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q: Can I have a sample order for the led lamp?
A:Yes,we welcome sample order to test and check quality. Mix samples are acceptable.
Q: Can we get the samples of the products?
A: Yes, you can get 1 pc free samples.
Q: How long can I expect to get the sample of this kind ?
A: After you pay the sample fee, the samples would be ready for delivery within 7 days. If it were OEM sample, maybe the time
would takes a little longer.
4.
Q: I'm running only a small business, can I order a small batch only?
A: Yes of course. We're happy to work with all customers, and we would like to give you all our support possible.
5.
Q: How long for delivery?
A: It depends. If it's a sample or something that we already have in stock, then normally it only takes 1 day to prepare and ship.
If it's something that production is required. then it depends on what kind of product, and how many of it that you're ordering.
It could be about 5-7days.
Q: WHAT ABOUT THE LEAD TIME?
A: Sample needs 1-5 days, bulk order production time needs 3-5 weeks
Q: What about the lead time for mass production ?
A: Honestly, it depends on your order quantity and the season you place the order.But as a professional manufacturer, we can
achieve your deadline.
Q: What about the lead time?
A: We could send sample for you within 2 working days, mass production time needs 4-5 weeks for order quantity more than.
Q: What about the lead time?
A: Samples needs 1-5days, bulk order production time needs 30-40days.
6.
Q: HOW DO YOU SHIP THE GOODS AND HOW LONG DOES IT TAKE TO ARRIVE?
A: Small order would be ship by International Expresses (3-7 days) or International logistics parcel (15-20 days). Bulk order
would be ship by Airline (5-7 days airport to airport) and sea shipping (20-40days port to port).
Q: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional. We
could
also ship it by railway and sea.
7.
Q: Can you do branding/private label?
A: Yes we can do branding/private label, like silk printing logo, embossing logo, debossing logo, custom packaging, etc.
Q: Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q: Is it ok to print my logo on the lamp?
A: Yes,please inform us formally before the production and confirm the design in advance.
8.
Q: What about the warranty of Hot new products?
A: We offer 2years warranty for all the products.
Q: Do you offer guarantee for the products?
A: Yes, we offer 2 years warranty to our products.
9.
Q: HOW TO DEAL WITH THE FAULTY?
A: During the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will
repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Q: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we
will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Q: How to deal with the defective lamp?
A: During the guarantee period, we will send the new lamps with new order for small quantity. For the defective in bacth, we can
discuss the solution including re-call or resend.
10.
Q: DO WHAT KIND OF CERTIFICATION DO YOU HAVE?
A: We have TUV GS CE EMC LVD RoHS in Europe, INMETRO in Brazil, Global-mark in Australia.
Q: What kind of certification do you have?
A: We have CE, RoHS, SAA, Inmetro, TUV