Q1. What is your delivery date?
Usually, different product requirements have different delivery dates; The delivery date for normal products is
About 10 to 30 days, the sample takes 3 to 10 days.
Q2. What are your payment terms?
Our standard payment term is a 30% deposit prepaid by wire transfer, and the balance should be paid before shipment. However, as our cooperation grows, we can also adjust the percentage of T/T and support other payment terms, such as L/C
Q3. How to control one's own quality?
We have three quality control processes: first is IQC, we check 20% of each component and match them to check if they are functioning properly, second For IPQC, address quality issues during daily production, in-process audits, and incoming inspections. third For finished product cutting inspection, check 20% to see if each piece of finished product is qualified.
Q4. Can you provide ODM/OEM services?
Yes, we have over 10 years of experience in the lighting business and are confident in providing ODM/OEM services to our customers.
Q5. What is the warranty for your product?
For most of our products, the warranty period is 2-5 years.
Q6. How long have you been handling complaints?
We can provide you with fast, efficient, and enjoyable after-sales service. Usually, after collecting all necessary information, we need 3 days to provide a solution. If it is due to quality issues, we will provide corresponding compensation, but we need you to provide us with detailed photos and videos. After our quality control analysis and identifying the cause, we will provide you with a solution.
Q7. Can I get a sample?
Sure, a sample test before an order is accepted.