Q1: What is the product made of?
A1: Our products are made of Stainless Steel. Olivia Jewelry is a 15+ years stainless steel jewelry factory.
Q2: What kinds of Plating used on the product?
A2: All of our product is high quality PVD plated.
Q3: Is quality guarantee?
A3: Definitely, we’re looking for long time mutual benefit business not one-time business. We keep a close eye on every product and all the producing process are under control.Q4: What are the product advantages?
A4: Waterproof, high resistance to rust, scratch, corrosion, stain, tarnishing and nickel free. The gold color can last for 12 to 24 month.
Q5: Can I customize my own design for small order?
A5: Yes, you can. We have 15+ designers and engineers who will do our best to help you.
Q6. Can my logo be engraved or laser on the product?
A6: Yes, we provide engraving and laser service.
Q7: Can I get discount?
A7: Yes, we have discount policy for old customers or big orders.
Q8:How long is your average lead time?
A8:Stock time: delivery time is within 2 days.
Customized time: 5-15 days for sample, 10-20 days for mass production.
Q9:How to pay?
A9:Currently the mostly used trade assurance, Paypal, bank and Western Union. Or you can let us know which is convenient to you.
Q10. What express you use?
A10: DHL, FedEx, UPS, TNT, EMS, SF Express etc, fast delivery in 3-7 workdays.