Q. About hearing aid system certificates.
A: All our products are entitled with Medical, CE, ISO 13485, ROHS, FCC, EMC, MSDS,Free of Sales, Apostilled etc and proudly had been shipped to customers of most countries in the world. For details of Certification needed on your region, please simply contact your professional sales.
Q. About leading time.
A: Generally, it will take 3~7 workdays for our stocks items after receiving your payment. 10~25 workdays for customization.
Q: Are you trading company or manufacturer ?
A: We are the leading hearing aid manufacturer in China. Great-Ears in China with 10+ years manufacturing experience and energized professional R&D, production, and sales team. We provide OEM/ODM order and one-stop service with high quality and good price.
Q: What’s your price term?
A: EXW term usually by air/express; FREE delivery within Zhongshan, Guangzhou or Shenzhen, FREE customs documents;
Q: What’s your payment terms?
A: Usually 30% deposit and balance to be paid before delivery; For quantity below 1000pcs or total value below USD 5000, fully prepaid by T/T, paypal, or trade assurance of Alibaba etc.
Q: What about Warranty?
A: Usually within 1 year since goods delivered. To save freight, customer can collect and return main part of the hearing aids together for replacement or repairing. We each bear once shipping cost.
Q: How to deal with the faulty?
A: Our products are produced in strict quality control system and the defective rate will be less than 0.2%. We rarely received returns of defects yet. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.