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 Q:Are you a manufacturer or a distributor?    
  A:We are the manufacturer

    Q:What is your price term?    
  A:Ex-factory,FOB, CIF 

   Q:What is the minimum order quantity?   
 A:The MOO is 5pcs/model, We accept lpc as sample order for testing.

   Q:What is the term of payment?   
 A:T/T or L/C.Also, we accept the order to be placed via Alibaba

  Q:How long is the lead time? 

 A:25-30 days for sample order For smaller models under 8KW, 25 days for container 
 order For models 9KW and above, 35 days for container order, We have stocks for popluar 
 models, which can be dellvered at once.

   Q:How long warranty does Haipeng provide?   
 A:24 months since delivery date warranty for every heat pump, and 18 months since 
 delivery date warranty for every water tank For agency/distributor or any other kind of 
 long-term cooperation, we can offer longer and better warranty as discussed and con- 
 firmed by both sides.

   Q:lf we have a new design of a heat pump, can Haipeng produce for us?   
   What is the MoQ?   
 A:Yes of course, we offer OEM service for customers. You only need to provide us the tech. 
 nical nformation, Our engineers will design the whole heat pump according to the techni- 
 cal information you provide, and at the same time control the cost and the price. As to the 
 MOQ, it depends on how dificult the OEM project, as well as the possibility this OEM 
 heat pump would be promising.