Q1: Are you manufacturer or trading company?
A1:Manufacturer.
Q2: What's your MOQ?
A2: Our MOQ is flexible,usually 1kg-10kg for trial order is acceptable, for formal order MOQ is 25kg.
Q3: How to confirm the Product Quality before placing orders?
A3: By sending you via our available samples. Or if you have special requirement on the goods, we can prepare samples according to your requirement and send to you for your confirmation.
Q4: How do you treat quality complaint?
A4: All our products are strictly tested by our QC, and confirmed by QA; unqualified material will not be released to customer. In case any quality problem is confirmed to be caused by us, we will replace the goods or refund your payment immediately.
Q5: Do you accept ODM or OEM service?
A5: Yes,we accept ODM and OEM services, ranges: Soft gel, Capsule, Tablet, Sachet, Granule, Private Label service, etc.Please contact us to design your own brand product.
Q6: How to start orders or make payments?
A6:There are two ways for you to confirm order:
1. Proforma invoice with our company bank details will be sent to you once the order confirmed by Email. Pls arrange payment by TT. Goods will be sent after received payment within 1-3 business days.
2. Trade assurance order will be drafted for you through ALIBABA. Pls confirm and pay through Alibaba. Goods will be sent after received payment within 1-3 business days.