Q1:Can I buy a sample before I place an order?
A1:Yes, please feel free to contact us.
Q2:How can I get a price?
A2:We usually quote within 24 hours of receiving an inquiry (except weekends and holidays). If you are desperate to get a price, please email us or otherwise contact us so that we can provide you with a quote as soon as possible.
Q3:What is the mode of transport?
A3:It can be shipped by sea, air or express (EMS, UPS, DHL, TNT, FEDEX, etc.). Please confirm with us before placing your order. We will provide you with all options.
Q4:May I know the shipping charges?
A4:Of course, we will provide you with the best solution based on your preferred product, country and zip code.
Q5:My Courier (UPS/TNT/DHL/FEDEX) has lost/damaged my package, what should I do?
A5:If you do not receive your package in time, please feel free to contact us and we will trace the package for you. - If you receive it but it is broken, part or all of the product is broken or lost, please take a photo and refuse to sign for it, then please send us the photo, if you still need it, we will contact the Courier to claim and re-make the product free of charge.