Q: Are you a factory or a trading company?
A: We are a manufacturer. Our company specializes in producing and manufacturing industrial machinery, including stainless steel
reactors, evaporators, crystallizers, distillers, and complete production lines for various applications such as fruit juice and
herbal essential oil extraction. By maintaining our own manufacturing facilities, we ensure high-quality control, competitive
pricing, and the ability to customize equipment to meet our clients' specific needs.
Q: Do you supply samples?
A:No,we do not supply sample as our product is machines.
Q: Do you do OEM and ODM service?
A:Yes,we do,we can make the equipment as per your drawing,or you give us the technical requirements,we can help design as well.
Q: How will your company control the equipment quality?
A: We have a rigorous quality control process that includes:
* Use of high-quality materials and components
* In-house testing and inspection at various stages of production
* Compliance with industry standards and certifications
* Continuous improvement and adherence to best manufacturing practices
Q: How long the warranty will be?
A: We provide a 1-year warranty for the machine running, but we will afford whole-life service for the machine.
Q: Which kind of payment does your company do now?
A: We accept Western Union, T/T, D/P, D/C, and irrevocable L/C payable etc.
Q: Can we become your distributor in our country?
A: Yes, we very welcome you! More details will be discussed if you are interested in being our agent.
Q: Why did we choose "JOSTON "?
A: 1. We are manufacturer who can provide you the favorable price.
2. We decrease the consumption cost of the product in the running.
3. We improve research personnel's ability to deliver a creative design;
4. We use leading technologies in our product development and innovation, thereby increasing the competitive advantage of
products.
Q: Do you supply installation equipment overseas?
A: Yes, we offer comprehensive installation and training services to ensure the smooth operation of our equipment. Our
technical team can assist with on-site installation, and we provide detailed training for your staff on equipment use and
maintenance.
Q: How can we know the order production status?
A: We will take photos or videos during manufacturing every week to let you know the production status.
When the goods are finished, we will take detailed photos or videos for your checking, after approval, then we will arrange
shipment.
also, you can arrange FAT in our plant when the goods are ready here.
Q: what kind of service do you offer before making an order?
A: 1. according to your company URS, we will make the design drawing accordingly.
2. after your company approves the drawing, we will make a quotation.
3. Finally we agree on payment terms, delivery time, package, shipment, etc.
Q: how about your company's after-sale service?
A: 1. We provide long-term after-sale service.
2. we can do installation and commission for the equipment in your plant if necessary.
3. Meanwhile, you can call or e-mail us to consult on any relevant questions since we have a special line for after-sales
service.
Alternatively, you can communicate online with us to solve any problem.
Q: How can I visit your manufacturing facility?
A: We welcome visits to our manufacturing facility and would be delighted to show you our operations and discuss your requirements
in person. To arrange a visit, please follow these steps:
1. Contact Us: Contact us via phone or email to express your interest in visiting. Provide us with your preferred dates and any
specific areas of interest you have.
2. Schedule an Appointment: Our team will work with you to schedule a convenient time for your visit. We will confirm the
appointment and provide you with all necessary details.
3. Plan Your Trip: If you need assistance with travel arrangements, such as directions or accommodation recommendations, let us
know, and we will be happy to help.
4. Visit the Facility: On the day of your visit, we will give you a comprehensive tour of our manufacturing facility, introduce
you to our team, and answer any questions you may have.
We look forward to welcoming you and showing you our commitment to quality and innovation firsthand.
Routs for visiting.If you come from abroad,you can go XIAOSHANG INTERNATIONAL airport/shanghai pudong airport ,then by CRH train
to Wenzhou South station.