1. Q: How long is the lead time? A: There are a lot of products ready to ship, we can ship out in 1-3 days for those items. If products are not the ready to ship, it takes about 20-30 days, depending on the quantity.
2. Q: Can I get a sample? is it free or extra?
A: We'd like to provide free samples for ready to ship items, but clients need to pay the express charge. If it is a custom item, there may be mold cost.
3. Q: What is your payment term?
A: 30% in advance, balance paid in one lump sum before delivery
4. Q: I need a c&tomized fastener, but it's not on your website. What do I do?
A:Please send us your request with detailed drawings or photos, then we will make the quotation for you reference.
5. Q: I'm not sure what screws I should be using or I need a little engineering help.Do your guys offer assistance?
A: Yes, we have professional engineers to help you, and can make the drawings for you if necessary. So, just please let us know what is your detailed reguirement.