Q1.Installation and debuggingTechnicians can be sent to the factory for training (free of service fee for the first time). Customers only need to provide accommodation for engineers.
Q2.Training\\nFree of charge for training within warranty. But customers need to take charge of the cost for accommodation, air tickets, visa fee.
Q3.24/7 online service\\nOur equipment comes with a 12-month warranty. If the defective equipment of domestic customers is within the warranty period, engineers will be sent to your factory and only the cost of parts will be charged.\\nIn addition, we will create a special user profile for all customers who purchase equipment from us to record your usage, maintenance records and other information. This will help us learn more about our customers more quickly so that we can provide the necessary upgrades based on customer feedback.
Q4.Who are we?\\nWe are based in Chongqing, China, start from 2010, sell to Domestic Market(50.00%), North America (8.00%), Eastern Asia(8.00%), Western Europe(8.00%), Sourh America(4.00%), Southeast Asia(4.00%) Africa(4.00%), Oceania(4.00%), Northern Europe(4.00%), Southern Europe(4.00%), South Asia(2.00%). There are total about 11-50 people in our office.
Q5.How do we guarantee quality?\\nAlways a pre-production sample before mass production;\\nAlways final Inspection before shipment.
Q6.Are you a manufacturer or a trading company?\\nWe are a manufacturer founded in 2010, attracted by Chongqing's policy, working in Chongqing's foreign trade office, and later supported by the government to build a production factory in Shandong.