Q1: Can I have a sample order?A: Yes, you are welcome to place a sample order to test and check the quality before placing a bulk order. We also accept mixed samples. Please provide us with your courier account number for freight collection.
Q2: What is the lead time of an order?A: For our standard product, a sample order only takes 4-7 days, while mass production usually takes over 7 days. However, the lead time may vary depending on the order quantity.
Q3: Do you have any MOQ limit?A: Yes, we have different MOQ limits depending on the type of product. However, our MOQ is generally small.
Q4: Can you accept a mixed batch of different products?A: Yes, we support mixed batched of different products in a single order.
Q5: How do you ship the goods?A: We can ship the goods by sea, air, train, or courier, depending on your preference and the nature of the order.
Q6: Can you pack the goods on a pallet or in a crate?A: Yes, we can provide packaging on pallets or in crates to facilitate the loading and unloading of goods using a forklift.
Q7: Can we visit your company and factory?
A: Yes, you are welcome to visit our company and factory. If you require airport pick-up and hotel reservation, please inform us once you have finalized your itinerary.
Q8: What are your payment terms?
A: As usual, we suggest making the payment by T/T (bank transfer). For order values less than $5000, we require 100% T/T in advance. For bigger orders, we require a 50% deposit and 50% T/T against the copy of the Bill of Lading (B/L).