Q: Are you a trading company or a manufacturer? A: We are a comprehensive factory - Zhongtuo Bearing Co., Ltd., integrating production, trade, investment, and sales.
Q: Can we have our logo or brand on the package?
A: Yes, we offer OEM and ODM services, allowing customization of packaging according to your requirements.
Q: What is your delivery time?
A: Typically, our production cycle ranges from 7 to 15 working days, depending on the specifications and quantity of your order. For in-stock bearings, we can arrange immediate shipment upon receipt of payment.
Q: Do you provide samples? Is there a charge?
A: Yes, we provide free samples for quality inspection. However, shipping costs and taxes are the responsibility of the buyer.
Q: What are your payment terms?
A: For orders less than $1,000, full payment is required in advance. For orders over $1,000, we require a 30% deposit via T/T in advance, with the balance due before shipment.
Q: What are your warranty terms?
A: We offer different warranty periods for different components.