Q: Do you offer free samples? A: If the sample quantity is small, we will try to apply for free; if the sample quantity is large, we need to charge a certain fee. The courier fee needs to be covered by you.
Q: How long do your samples take? A: We need 3-7 days to make samples. And we will send them out after the samples are ready.
Q: How long will it take for me to receive your samples? A: Typically it takes 7-14 business days.
Q: What's your MOQ? A: Our current minimum order quantity is 500, and the minimum order quantity for rts products is 2.
Q: If we have a physical product, can Naive replicate it? A: Since the product is already synthetic, even the most advanced equipment cannot accurately identify its component ratios; therefore, we can only make the closest product through smell, quality, application and sample testing.
Q: Can you provide us with customized raw materials and ingredients? A: If a customer wishes to use a specific ingredient, we can have our R&D department synthesize a sample and then test the stability of the ingredient. If it is a special ingredient, we can also help find it as long as it meets Chinese government regulations.
Q: Can you help to provide printed design artwork on the package? A: Yes, we have a team of experienced and professional designers to meet your needs.
Q: Can I produce my own products under my own brand? A: Of course, we have a very professional team to provide OEM and ODM services for all our customers.