1. What materials can I print with AceJet UV flatbed printer?
With our versatile UV flatbed printer, you can print on the flat substrates such as plastic, acrylic, wood, bamboo, aluminium, metal, glass, ceramic, stone, crystal, leather and more. The printed items have wide application in different industries like leather industry, electronics industry, promotional gifts, indoor decoration, signage and labels, advertising industry etc.
2. What is the difference of UV flatbed printer FB i6090, FB i1610 and FB i2513?
Their function is the same, but the printing size, printing height, print speed and price are different. It depends on your budget and requirements to choose the right model printer for your business.
3. What is the difference of i1600 head and XP600 head?
I1600 head cost is 2 x more than XP600 but life span is 5 x more than XP600 and print speed is 2 x faster than XP600. I1600 head is competitive price, high speed, long life span, totally stable, not fragile. Introduce i1600 in your market and your clients never more love back XP600. We just sell machines as you can trust and extremely stable.
4. Does the printer accept the third-party software?
Yes, it accepts Maintop or Photoprint software, which makes the output printing good quality and high resolution. We can print dozens with multiple colors at a time. And we use the graphic program like Photoshop, Coreldraw or Adobe Illustrator to design the printing pictures.
5. Where can I buy UV ink for the UV printer?
You can buy ink from us since we are professional and reliable supplier. Our UV printers can install hard UV ink and soft UV ink for different applications. Hard UV ink is used for rigid substrates and soft UV ink is used for flexible substrates. You can also use any good quality ink in your local market, but will need to develop your own ICC profiles for color calibration.
6. Do you need to purge the ink if the machine is not used?
We can turn off the machine in the weekends. The machine has automatic cleaning system, but the capping and wiper as use for make an automatic clean, need to be cleaned 1 time per day with cleaning solution for remove dust when finish or start day. Thus to be long life capping, wiper and heads. Every work day need to turn on clean in print 1 table with all color.
7. How does your factory do regarding quality control?
Thanks to our skillful workers and professional technicians, we have our strict production & assemble line, secure testing & aging process, qualified quality inspection, strong packaging for shipment. Every printer will be kept testing in the factory for a whole week after well assembled. Before delivery, we will take many photos to prove what we provide for the customers. The top quality machine is derived from high-quality parts, perfect machine structure design, our professional before-sales and after-sales support.
8. What is your printer warranty policy?
We provide 1 year warranty except the print head and ink supply system.If spare parts have any problem during the warranty period, we will send you replacement parts for free, but the buyer needs to pay the freight cost. We offer lifelong free after sales service online even when the warranty is expired.
9. How do you offer the after-sales service?
We offer lifelong free after sales service via email, teamviewer, anydesk, whatsapp, skype, wechat etc. Our professional technicians will teach you how to install, how to operate, how to do daily maintenance. If any problem happened during working, our technical team respond very quickly and help to solve promptly. We have training videos, English user manual, trouble shooting FAQ manual for customers to learn well before use our printer. Engineers are available to service machinery overseas, but the travel cost including air tickets, accommodation, food shall be on the buyer's account.
10. What are your payment terms?
We accept T/T, Western Union, MoneyGram, Cash. 30% down payment, 70% balance payment should be made before delivery. The current exchange rate between RMB and USD is subject to China Bank foreign exchange released.