1. What materials can I print with AceJet eco solvent printer?
With our versatile eco solvent printer, you can print on Vinyl Sticker, Flex Banner, Light Film, One Way Vision, Poster Paper, Wallpaper, Photopaper, PP Backlit, Tarpaulin, Canvas, Sublimation Fabrics and more.
2. Does the printer accept the third-party software?
Yes, it accepts Maintop or photoprint software, which makes the output printing good quality and high resolution. And we use the graphic program like Photoshop, Coreldraw or Adobe Illustrator to design the printing pictures.
3. Where can I buy the ink for the printer?
You can buy ink from us since we are professional and reliable supplier. Our printers can install eco solvent ink and sublimation ink for different applications. You can also use any good quality ink in your local market, but will need to develop your own ICC profiles for color calibration.
4. What is the difference between i1600 head and XP600 head?
I1600 head cost is 2x more than XP600 but life span is 5x more than XP600 and print speed is 2x faster than XP600. I1600 head is competitive price, high speed, long life span, totally stable, not fragile. Introduce i1600 in your market and your clients never more love back XP600. We just sell machines as you can trust and extremely stable.
5. Is the i1600 print head advisable to set 2 passes?
360x600dpi 2 pass
360x900dpi 3 pass
360x1200dpi 4 pass
360x1800dpi 6 pass
360x2400dpi 8 pass
If i1600 in 2 pass, the ink needs to have good magenta density for make good color.
6. How does your factory do regarding quality control?
Thanks to our skillful workers and professional technicians, we have our strict production & assemble line, secure testing & aging process, qualified quality inspection, strong packaging for shipment. Every printer will be kept testing in the factory for a whole week after well assembled. Before delivery, we will take many photos to prove what we provide for the customers. The top quality machine is derived from high-quality parts, perfect machine structure design, our professional before-sales and after-sales support.
7. What is your printer warranty policy?
We provide 1 year warranty except the printhead, data cables and ink supply system. If there are any problems, we will send you replacement spare parts for free during the warranty period, but the buyer needs to pay the freight cost. We offer lifelong free after sales service online even when the warranty is expired.
8. How do you offer the after-sales service?
We offer lifelong free after sales service via email, teamviewer, anydesk, whatsapp, skype, wechat etc. Our professional technicians will teach you how to install, how to operate, how to do daily maintenance. If any problem happened during working, our technical team respond very quickly and help to solve promptly. We have training videos, English user manual, trouble shooting FAQ manual for customers to learn well before use our printer. Engineers are available to service machinery overseas, but the travel cost including air tickets, accommodation, food shall be on the buyer's account.
9. What are your payment terms?
We accept T/T, Western Union, MoneyGram, Cash. 30% down payment, 70% balance payment should be made before delivery. The current exchange rate between RMB and USD is subject to China Bank foreign exchange released.