1.Q:Are your product raw materials natural? A:Yes, all of our products are made with 100% natural herbs. We have our own tea gardens with varies of ancient tea trees.
2.Q:How to confirm the Product Quality? A:We provide sample service. After you confirm that they meet your requirements, and then you can place a big order; however, the freight of the samples needs to be borne by you.
3.Q:Is there a discount? A:Sure, price would be different based on different quantity.
4.Q:If there is a quality problem, how to complain? A:Our products will be strictly inspected, and products with problems will not be shipped from the factory. If it is confirmed that the quality problem is caused by us, we will immediately replace the goods for you or issue a refund.
5.Q:How long for delivery and production? A:For 1 to 1000 kg, the delivery time will be around 3 to 7 business days after received payment. Customized products needs further discussion.
If you have any further questions, feel free to reach out to us and we will be happy to assist!