Q: What is your lead time?
A: 30-35 days upon of deposit received and shop drawing confirmed (We arrange shop drawing before manufacturing to double confirm all the windows details).
Q: What is the standard size and design of your windows and doors?
A: As windows and doors are customized products. we manufacture according to your specific dimension special requirements . And we also have engineers to give improvement suggestions.
Q: How to make the order?
A: Kindly send us the sizes of the window and the pictures of the construction site if you can. We will make the design and proposal accordingly. After you confirm the design and the quote, the order will be taken care of by us, from
production to shipping, even door-to-door delivery we can handle, if needed.
Q: Will we need to install the glass (onsite glazed) or do your windows come with the glass installed?
A: We will install glass at factory based on windows/doors dimension to make sure they can be safe during transportation and it is easy for our buyer to install the whole windows/doors. Onsite glazed are recommended for big sized products.
Q: What is your warranty ? What do we do in case of problems?
A: 10 years quality warranty is provided, including frame unfading or peel-off, hardware and accessories working properly under correct operation. 10 years warranty for German hardware. In case of our quality problem, we will provide replacement by international courier. Immediate delivery of replacement parts with available in stock, and if not stocking, the time should be depending on material ordering time which is normally 10-15 days.