Q1: Are you a factory or trading company?A1: We are a source factory and we equipped with SGS factory inspection report.
Warmly welcome to visit our factory if you have a travel plan.
Q2: How can I make sure your machine is suitable for my products?
A2: We will provide working videos for reference or show you online by video chatting.
If possible, you can also send us your products and we will test on our machine.
Q3: How can I trust you for the first time business?
A3: You can check our full range of business licence and certificates.
And we suggest Alibaba Trade Assurance for all transactions to protect your money.
Q4: Payment Terms?
A4: You can pay through Alibaba by credit card, T/T, Paypal, L/C etc
Q5: How long is the delivery time?
A5: Usually 15-20 working days after deposit received. For customized machines, we can talk
Q6: How about the shipping?
A6: We can provide sea freight, air freight, land freight and express.
Both to your nearest seaport or airport / door to door service are available.
Q7: Can you provide on-site installation?
A7: Sure, on-site installation is no problem, please contact our sales manager for more details.
Q8: What can I do if I have no idea on how to operate the machine when I receive it?
A8: We will provide user manual and videos to guide you how to install and use.
Besides, we have professional After-sales group to provide 7*24 hours online technical support to
solve all your problems.
Q9: Any Warranty or After-sales Service?
A9: We offer 2 years warranty from the day you receive the machine. If quality problem, we will
provide free spare parts, but human error is not included.
To be honest, all our machines will be tested and commissioned before delivery to make sure the
machine is in best condition when shipping. So normally, no quality problem when you receive
the machine. Some minor problems are usually caused by incorrect operation by novices, so we
will provide user manual and videos to guide you how to use.
If the machine has some problems under incorrect operation:
1. improper operation problem, we will solve the usage problems by video call.
2. machine parts problem, we will send accessories by DHL to ensure your normal use.
3: we can always provide spare parts for the whole life