1. Are you a factory or a trading company?
We are not only a trading company, but also a manufacturer with our own factory, so we have more advantages in price and production process.We have our own equipment, R & D department and design team to create more products.
2. Which shipping methods can I choose and how many days does it take?
We have prepared two shipping options for you. One is express shipping, which usually takes about 3-8 days. The other is standard shipping. Usually it takes about 15-25 days.We have no control over the delivery time as it is handled by a third party service, but if your parcel does not arrive within the expected time, please contact us and we will get you checked.
3. Create your own designs - customizations welcome?
Send us an image with good resolution. After receiving your image, we will let you check the design before shipping.
4. If I am not satisfied with my product, how can I return it?
Your satisfaction and positive feedback is very important to us. If you are satisfied with our products and services, Please leave us 5 star feedback.If you are not satisfied with out service or any other issue, please contact us before leaving negative feedback and we will do our best to resolve any issue and provide you with the best customer service.
5. Can I make changes to my order after I have placed it?
Such as color, size, delivery address,If you would like more pictures of a specific product to see more detail, or how it would look in real life, Please contact us and we will be happy to send you some natural and real pictures.If you want to change the color, size or delivery address, please contact us within 2 hours after placing the order.
6. How does your factory carry out quality control?
Quality is the priority.We attach great importance to quality control from beginning to end.Our factory has a professional quality control team, each item will be checked by them before and after production.