Q 1: Are you a factory or a trading company?A: We are a trading company, and the manufacturers we work with are all strong manufacturers for more than 20 years.
Q 2: How do I get a sample? How long does it take?
A: For customised samples, we will check if it is ready to print after receiving your files. You will need to pay for the sample and courier fee. It takes 2-7 days to make the samples, and then we will deliver them by Fedex, DHL or UPS.
Q 3: Can you do the design for us?
A: Yes, we have a team of professionals who are experienced in paper packaging, design and manufacturing. Just tell us your idea and we will help you to turn your idea into a perfect packaging product.
Q 4: What are your payment terms?
A: Usually T/Tin advance. We also support a minimum of 30% of the total amount as a deposit prior to mass production, with the remainder due prior to shipment or with a copy of the bill of lading.
Q5: What is the lead time for volume production?
A: Usually 7-10 days, during peak seasons about 10-15 days, mainly de- pending on the quantity. The goods will be packed in standard cartons, stacked on pallets or as per your requirements.
Q6: How do you do quality control?
A: Goods will be strictly checked by QC team and properly packed before production and dispatch. If you find the goods damaged when you receive them, or if you are not satisfied with the goods, please contact our QC team.