Q1: Do you have your own factory?
We have our own factory in Shanghai, Beijing, Shenzhen, China, We have four factory buildings in Shanghai with a total area of 25,000m².
Q2: What is the price and how can we get a quote quickly?
We will offer you the best quote after we get the product specifications such as material, size, shape, color, quantity, surface finishing, etc.
Q3: Do I need to provide the design file to custom the product I need?
Yes, generally speaking, we need you to provide AI or PDF files. High resolution(300 dpi and above) image format files are also available! If you only have a preliminary simple idea, it doesn't matter, we can help you make a Die-cut model! All we need to do is add your ideas to it.
Q4: How do you deal with quality problems?
Once the shipment is received, please check it carefully, quantity, quality, etc. Once you have any questions, Please email us to describe it. If necessary, please submit pictures for confirmation.
If you aren’t satisfied with the result, we could use Alibaba trade assurance. Appeal to Alibaba to solve our problem.
Q5: What shipping method can I choose? How about the shipping time?
Shipping Methods and Shipping Time:
By Express: 3-5 working days to your door (DHL, UPS, FedEx...)
By Air: 5-8 working days to your airport
By Sea: Please advise your port of destination, our forwarders will confirm the exact days, and the following lead time is for your reference.
Europe and America (25 - 35days), Asia (3-7 days), Australia ( 16-23 days)