1.Do you support OEM/ODM?
Yes, all our products support OEM/ODE service.
2.Can I get a sample to try?
We provide sample service, if you need to buy samples, the salesman will give you the answers to your concerns such as sample price, whether there is stock, freight and so on. Please know that the sample fee is refundable after you place an official order.
3. How long is your sample delivery time?
For samples in stock, we can send them out within 5 working days. For customized samples, the time is different in different cases, you need to ask customer service.
4.What is your minimum order quantity?
Our MOQ is 300-500, the more quantity you order, the more favorable price, the specific price please confirm with our salesman.
5.What is the lead time for bulk orders
Calculated from the date you determine the order, generally our delivery time is about 4-6 weeks, the specific length of time according to the number of orders vary, please consult the salesman.
6.What customization services can you offer?
As long as a certain purchase quantity is met, we can provide free customization services such as Laser Logo and Packaging Customization for all products. For DSP series products, we additionally provide Nameplate customization, Logo of PC software change, MCU software change ID,Renaming BT, shell mold development, Hardware PCBA change customization, deep customization software UI&PCBA.For details, please consult the salesman.
7.What is the shipping method?
It could be shipped by sea, by air or by express (EMS, UPS, DHL, TNT, FEDEX, etc.)Please confirm with us before placing orders.You can also ask us to send the shipment to a freight forwarder you are familiar with.
8.What payment methods do you support?
Available payment methods: VISA, Mastercard, T/T, PayPal, ApplePay, Google Pay, Bank Transfer.
9.How do you guarantee the quality of your products?
Our quality assurance starts from original architecture design, supplier chain management to the test system design in factory.We have developed a number of Quality control software that can automatically fully check each electric character of each channel of the products, to ensure 100% no defect before shipping.
10.How long does your product support warranty time?
We provide 12 months warranty on all our products.