Q1.Can I have sample oder for Water heater?
A:Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about lead time?
A:Sample needs 7-10 days, mass production time needs 1-2 weeks.
Q3. Do you have any MOQ limit for water heater order?
A:Low MOQ, 1-2pcs for sample checking is available.
Q4. How do you ship the goods and how long dose it take to arrive?
A:We usually ship by sea and airport. DHL, UPS, FedEx or TNT usually takes 3-5 days to arrive.
Q5. How do you proceed order for water heater ?
A: Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.
Q6. Is it ok to print my logo on water heater product?
A:Yes. Please inform us formally before our production and confirm the design firstly based on oursample.
Q7. Why choose your's product ?
A:Firstly, Almost all of our products has the CSA, AGA, CE, CB and other world's most rigorous product safety certifications. Professional engineers to answer your questions.Secondly, Strict factory quality inspection and product quality certificates allow customers to use our products with confidence.Thirdly, Warranty 1 years, Free parts replacement.
Q8. Which Brand RV water heaters can be replaced?
A:Suitable for Suburban and Atwood 4/6 gallon tank water heaters, Girard, FOGATTI, and Furrion tankless water heaters. Cut-out size 12.8"×12.8" or 13''x13''.
Q9: Why doesn't it start when plugged in?
A: We kindly request that you use a 12V DC power adapter for the device, rated at 3A.
Q10:During winter or in cold weather, what considerations should be kept in mind when using this device?
A:When the ambient temperature drops below 32°F and the machine is not connected to power or gas, it's necessary to drain the water from the water heater. This precaution prevents damage to the heat exchanger.