1. How can I get the price?\t -We usually quote within 24 hours after we get your inquiry.
2. Can I buy samples?\t -Yes. Please feel free to contact us.
3. What is your lead time?\t -The most of our products are ready in stock. If not, we can grant short lead time, ranging from 10 days to few weeks.
4. What is the lead time for special production?\t -We normally need 8 weeks to produce tailor-made products.
5. What is your freight charge and how do you ship? -It depends on the total weight of the goods. We generally use FedEx or DHL.
6. Are your products covered by warranty?\t -We normally grant 1 year time warranty.
7. Can we return items in case of wrong order?\t -The return is always possible after agreements with the back office.
8. Can you supply OEM products? \t -Our products are normally made with our logo but we can supply them neutral or with your own logo.
9. How do we pay for orders and under which conditions? -We accept bank transfer only. In case or order, we will give you further instructions (discount level and payment term).