1. How long is the warranty period? What does the warranty cover? What if a part breaks during the warranty period?
We provide a 12-month warranty for non-human damage. If there is a serious quality problem without using it after unpacking, we will arrange it within 72 hours.
2. How can I purchase parts outside the warranty period?
We provide point-to-point after-sales service and spare parts supply. The delivery is rapid within 8 hours during the day.
3. What does the factory do in terms of quality control?
Before the product leaves the factory, our 8 inspectors check the product quality and insulation through 5 processes to ensure that the product is 100% in line with the ISO9001 manufacturing certification standard. If there are special problems with the received product, we will provide you with online after-sales support within 10 minutes during the day.
4. Question about the refrigeration time of the refrigerator?
The refrigeration time of different series of incubators is 5-7 days, and the refrigeration time is related to the ambient temperature and the weight of the ice in the box. The refrigeration time is about 100-130 hours when the ambient temperature is 20-28 degrees, and the cooling time is about 90-120 hours when the ambient temperature is 26-32 degrees.
5. Why is the price of the product higher than similar products in the industry?
The rototoplastic products we make have a unique appearance. All accessories are made of new raw materials. The product design has a patent, including accessories with patents and is protected by patents. This product has an advantage in refrigeration time. The insulation function will not be affected after 10 years of use. The added value of the product is better than similar products. Our after-sales service is very timely. We will answer customer feedback within 10 minutes during the day. The product complies with the FDA food-grade hygiene manufacturing standard. Our product sales are higher than those of our peers. We also have incubators with low prices, such as injection molding and blow molding incubators. These two processes are light in weight and easy to carry. The insulation time is about 30% less than that of rotomolded products, and the product price is lower than that of rotomolded products.
6. Can I take a tray?
Yes, there is an extra charge.
7. HS code for the refrigerator?
3923100090
8. How many production lines and equipment does the factory have?
The factory covers an area of more than 16,000 square meters, with 120 workers, 11 production lines and 13 production equipment. The daily output is 800PC, and the monthly output is 20,000-25000pc. There are more than 40 product types.