Q: How could we get a sample from you?
A: Usually sample cost need to be paid, Once the order is confirmed, detailed cost need to be discussed with each other.
Q: How to deal with sample freight cost?
A: If you owned express account No, please kindly advise us. we would use your express account No.
If don’t own express account No. We could check the express cost, you should pay us. We pay to express company.
Q: If I need customization, do you support low MOQ?
A: Yes, our factory supports low MOQ customization, MOQ can be 1-100, 101-500, 500 and above, the price is calculated according to different order quantities.
Q: How do you handle small batches and orders for multiple SKU?
A: Our company has systems such as CRM, OMS, SCM, MES, which can help process orders for multiple SKU.
Q: Payment terms:
A: If sample cost, usually we use Alipay and PayPal payment. For order amounts, we usually use T/T payment. 50% T/T by deposit,50% T/T By balance. For long-term cooperating customers, we will negotiate payment terms based on the annual order volume given by
the customer.
Q: How to deal with quality problems?
A: Once shipment is received, please check it carefully, quantity, quality etc. Once question happened,Please write email to us to description it. If necessary, please submit picture for confirmation.
If you aren’t satisfied with the result, we could use Alibaba trade assurance. Appeal to Alibaba to solve our problem.
Q: Why choose us.
A:We are a professional and honest supplier. If you couldn’t inspect our shipment, before shipment, We would take our mass shipment picture for your ref. By these ways, you could save so many time and money.