Q1: Are you a manufacturer or a trading company?
A1: We are a professional manufacturer with over 13 years of experience specializing in printing and packaging. Our 3000-square-meter factory is equipped with advanced technology and staffed by over 200 skilled workers.
Q2: Where is your factory located? How can I visit?
A2: Our factory is located in Shenzhen, China, just 30 minutes from Shenzhen International Airport. We are easily accessible by car, and visitors are warmly welcome.
Q3: Can I get a sample before placing a bulk order?
A3: Yes, we provide samples to ensure you are satisfied with the quality. Sample lead times are typically 3-5 working days. Pre-production samples are free for orders over $3,000.
Q4: What is the usual production lead time for bulk orders?
A4: Our mass production lead time is typically 7-12 working days, depending on the order quantity and customization requirements.
Q5: Can we customize the design and include our logo on the packaging?
A5: Absolutely! We offer fully custom designs, including the option to print your logo using various techniques like UV varnishing, hot stamping, embossing, and more.
Q6: What is your minimum order quantity (MOQ)?
A6: Our MOQ varies depending on the product, but generally, it starts from 500 pieces for custom orders.
Q7: What materials do you offer for packaging products?
A7: We offer a wide range of materials, including cardboard, kraft paper, eco-friendly options, and more. We can work with you to select the best material for your needs.
Q8: Do you provide international shipping?
A8: Yes, we ship worldwide. We work with reliable logistics partners to ensure safe and timely delivery to your location.
Q9: How do you ensure product quality during production?
A9: We follow strict quality control protocols at every stage of production. Our team inspects raw materials, monitors the
manufacturing process, and performs final checks before shipping.
Q10: What payment methods do you accept?
A10: We accept various payment methods, including T/T, PayPal, and L/C. Feel free to contact us to discuss your preferred method.