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Q1: Are you a manufacturer or trading company?
A1: We are a premier manufacturer with over a decade of R&D expertise and advanced production technology in the industry.

Q2: Can you customize products according to the customer's design?
A2: Yes, we provide free customization services to meet specific customer requirements, including size, color, shape, and graphics.

Q3: What's the lead time for samples and bulk orders?
A3: Typically, samples take 7 days to produce, while bulk orders require 30-45 days based on the quantity.

Q4: Is a sample available?
A4: Yes, we can provide samples for evaluation before bulk production. The sample production time is approximately 7 days, and we use express shipping like FedEx, TNT, and DHL.

Q5: What kind of design support do you offer?
A5: Our in-house R&D team and creative graphic designers manage all design and production chart needs. We also provide promotional materials and exhibition demos.

Q6: How do you handle quality control?
A6: Quality control is crucial to us. We conduct thorough inspections after each production stage and before packaging to ensure top quality.

Q7: Is there any warranty?
A7: Yes, we offer a 5-year warranty. We will repair or replace any non-artificial defects at no cost.