Q1: Are you a factory or a trading company?
A1: We are a factory with two different factories (home and kitchen supplies, bag).
Q2: What are your hot-selling products?
A2: Our hot-selling products include yerba mate cup, bombilla (straw), matera(mate bag), Yerbero(container), mate thermos flasks, and tea dividers, etc. Our main products also involve home kitchen/festival goods/gifts set, etc.
Q3: How about labels and logos?
A3: Absolutely, we support customized labels and logos to meet your specific branding needs.
Q4: Can I customize samples 2-3pcs only?
A4: Yes, but additional customization fees are required, and the customization fees will be returned in subsequent orders to offset the payment.
Q5: What about the minimum order quantity?
A5: The minimum order quantity for each style is 50 pieces.
Q6: What about the delivery date?
A6: Generally speaking, the normal delivery date will be 3 - 10 working days within the purchased quantity. But if larger order, please check.
Q7: What is the warranty period?
A7: All our products come with a 2-year warranty, ensuring your satisfaction and peace of mind.
Q8: What delivery options do you offer?
A8: We provide a variety of shipping options, including 4PX, DHL, UPS, TNT, FedEx, as well as air and sea freight services. We strive to accommodate any shipping preference you may have.
Q9: How long does it take for the products to arrive after shipment?
A9: The delivery time varies depending on the destination country, chosen logistics method, and freight rates. For accurate delivery estimates, please check after confirming your order.