Q: Can I have a free sample?MG Solar: If you only need similar samples, we can find it from our showroom, it is free, but you need to cover the courier freight. If you need a customized sample, you need to pay us sample charge. Welcome to get our free samples to test and check quality.
Q: What about the lead time?
MG Solar: Sample needs 1-2 days, mass production time needs 7~15 days for order quantity more than.
Q: Do you have any MOQ limit ?
MG Solar: We don't have a request on MOQ for our current products, 1pc for sample checking is available. But for ODM and OEM products, we have a request on MOQ.
Q: How do you ship the goods and how long does it take to arrive?
MG Solar: For sample package, we usually ship by DHL or FedEx. It will take 3-5 days to arrive. For big orders, we usually ship by sea, it will take 7~30 days to arrive, depends on distance.
Q: How about your after-service?
MG Solar: We will be responsible for any complaints from our customers (response immediately when we received it, within 3 hours) and would like to help our customers to solve any problems what they meet.
Information we need to collect for solar carport mounting system:
1. The dimension of solar panel: length, width and thickness
2. Tilt angle of carport structure you need
3. Solar panel layout/ array(how many panels in a row, how many panels in a column? How many solar panels in total?)
4. Module Orientation: Portrait(Vertical) / Landscape (Horizontal)
5. Wind load on project site
6. Snow load on project site
7. Ground clearance: the height from the bottom of solar panel to the ground
8. Foundation: concrete foundation or ground screw pile foundation
9. Do you have a request on waterproof?