Q1:Are you a manufacturer or trading company?
A1: We are manufacturer for plush toys and trader for promotional items.
Q2:what about the payment methods?
A2:We accept T/T for big amount,and for small amount,you can pay us by paypal,westernunion,money garm ,escrow and ETC.
Q3:what's your delivery time?
A3: It is depends on quantities and designs .Usually we produce within 15-20 days after the payment confirmed.
Q4:Can i order some sample for our testing?
A4:Normally,sample is free.But as for special samples,it needs some expense.
Q5:How do you save the complaint from customer?
A5:Find the key point of complaint firstly,take steps to solve it.If the mistake belong us,we will bear losses.
Q6:About the after-sales service?
A6:Just tell us the problems after receiving the products.then we will help you deal with it.